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FAQ

Got some questions before you want to order? 

Or perhaps you've already ordered and got a few common concerns? Lets save some time and get the answers you need here.

Shipping

Here are some common questions we here about the shipping process of your order.

Where do you ship to?

At this time, we are able to ship worldwide. If you do not see a shipping option available to your country, please reach out to our customer service team. We would be happy to assist! 

When will my order arrive?

We provide fast shipping options for our customers, which range anywhere from 2-7 business days, depending on which shipping method you choose.

Please keep in mind that after your order is placed, there will be an additional average 1-3 business day processing time for us to pack, handle, and ship out your order. You can use this time frame to cancel or make any changes to your order before it is shipped out. Please note that this does not include holidays and weekends.

Refunds, Returns, & Exchanges

Not satisfied with what you ordered? No problem!

When would I be qualified for a refund?

The customer has 30 days after receiving their purchase to initiate the refund process. This can be done by emailing our support team at support@mrsurveillance.com or by filling out the contact form on our Contact Us page.

To be eligible for a refund, your item must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your order confirmation number or proof of purchase. 

How do I ship my order back to you?

Please do not send any merchandise to our return mailing address without contacting our support team first.

The refund will be issued to the customer once the package has been returned to our returns warehouse below:

Mr. Surveillance
1109 Washington St
Pella, IA 50219

General Order Questions

My card got charged but I didn't receive the product?

You should receive a tracking number within the 1-3 business day processing time. You can use this tracking number to have a better understanding of when to expect your package.